Frequently Asked Questions

Get answers to common questions about Toner/Gloss Refresh and Cut.

Appointments typically run 60–90 minutes depending on hair length, density, and the level of toning required. A full consultation starts the service, then toner/gloss and a precision haircut finish. Longer sessions may be needed for complex color adjustments.

A toner or gloss refresh won’t dramatically change underlying permanent color; it neutralizes unwanted tones and enhances shine. Glosses are semi-permanent and deposit color and gloss without lightening. If you need a color change, discuss options during your consultation.

We generally recommend toner and gloss maintenance every 4–8 weeks and a trim every 6–8 weeks. Frequency depends on your color type, hair growth, and desired vibrancy; your stylist will personalize an ideal schedule at the appointment.

Yes. Toner and gloss treatments are safe on both color-treated and natural hair when properly formulated. Our stylists choose ammonia-free, gentle formulas to refresh tone, boost shine, and avoid damage. We’ll tailor the product to your hair’s condition.

Slightly unwashed hair (washed 24–48 hours prior) often helps toner and gloss adhere better, though freshly clean hair is also acceptable. If you’re unsure, arrive with dry hair and your stylist will advise the best prep during check-in.

Use sulfate-free, color-safe shampoos and conditioners, wash with cool or lukewarm water, and apply heat protectant before styling. Schedule regular trims, deep condition weekly, and use a gloss-boosting treatment as recommended to extend shine and color longevity.